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IWFM Newcomer of the Year Award 2020 goes to Jack Flanagan

Pareto FM are absolutely thrilled to announce that Jack Flanagan has been crowned the IWFM Newcomer of the Year 2020. The IWFM Impact Awards is the workplace and facilities management industry’s most prestigious event; it celebrates and showcases outstanding best practice and ingenuity from an influential profession which touches many areas of life, including some of the greatest challenges facing economies and communities across the globe.


Jack Flanagan has had an incredible growth journey with Pareto across the last three years which has seen him revolutionise the helpdesk, compliance and operational delivery for his base contract. Growing from Helpdesk Administrator to Helpdesk & Compliance Manager in just three short years, Jack has taken on a significant amount of responsibility and now is one of the core leaders on the client contract.


Jack commented “I am absolutely over the moon to be recognised with this award. I honestly can’t believe it. This is just amazing. I cannot thank everyone enough for all their support and guidance during my growth journey. I absolutely love Pareto and would do anything to help continue to make this incredible organisation a great success. I am so humbled to be recognised in this category after such a strong year for entrants. It was just a privilege to even be recognised as a finalist. Thank you again to everyone for everything they have done for me. This one means so much to me”.

More info about the IWFM awards


The IWFM Impact Awards is the workplace and facilities management industry’s most prestigious event; it celebrates and showcases outstanding best practice and ingenuity from an influential profession which touches many areas of life, including some of the greatest challenges facing economies and communities across the globe.

Sustainability, social value, wellbeing and productivity are just a few examples of workplace and facilities management’s areas of influence, which underlines both its importance and its impacts on business, the economy and society.

Previously called the IWFM Awards, the Awards has re-emerged for 2020 – its twentieth anniversary – as the IWFM Impact Awards to underline the impact the profession has on the organisations it serves and to celebrate the people, processes and products making a daily difference to the workplace experiences of millions.

Entries come from a cross-section of organisations – regardless of size, type and sector – from across the world. This means that being a finalist, or a winner, is a true achievement and testament to the great work carried out by the individual, team, project, collaboration or organisation.

The IWFM Impact Awards are much more than a ‘ceremony’; its winners and finalists serve as inspirational exemplars for the profession and the various industries it services. Our past winners act as a legacy for others to look to for inspiration and chart a history of how the facilities management profession has evolved. Winners are encouraged to continue this legacy by being a part of our Ambassador Programme.

The Awards Ceremony will take place virtually this year on the 12 October. The Awards have previously been held at the JW Marriott Grosvenor House, London.



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